Peter Drucker

“Making good decisions is a crucial skill at every level.”

“No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings.”

“Rank does not confer privilege or give power. It imposes responsibility.”

“Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.”

“My greatest strength as a consultant is to be ignorant and ask a few questions.”

“Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals,' the ones who somehow know how to teach.”

“Management by objective works - if you know the objectives. Ninety percent of the time you don't.”

“The productivity of work is not the responsibility of the worker but of the manager.”

“So much of what we call management consists in making it difficult for people to work.”